You acknowledge that a Product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that Product.
For pick-up and delivery Orders: if Products ordered by you are out of stock, we will endeavour to contact you to ask whether you wish to be provided with substitute Products of equal or greater value than the Products you selected. If:
If there are items missing from your collection or delivery, then you should check your receipt and contact Customer Support on 1800 647 931 within 24 hours after the collection or delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not supplied to you, we will either resupply the missing item or a substitute acceptable to you, or provide you with a credit to your relevant account within 3-5 business days for the Products that were charged but not supplied to you.
If you wish to return a Product then you may:
(a) return the Product to the store from which you purchased the Product with your tax invoice; or
(b) if visiting a store is not convenient for you, or a store is not close to you, then please contact Customer Support on 1800 647 931 to make arrangements to return that Product.
If Products are returned due to:
The returns policy of the store from which you ordered the Product applies in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law.